TERMS AND CONDITIONS OF ENROLMENT
ENROLMENT
Submission of this Enrolment Application Form does not guarantee enrolment. This application will be reviewed with the completed Foundation Skills Questionnaire to ensure this qualification is suitable for your needs. Once the enrolment application process has been finalised you will receive a notification that your first unit (including your learning materials and assessment task) has been opened on the ECTARC Training Portal.
All units have a practical component, meaning your ECTARC TDO is required to assess you in the workplace, via video evidence and/or simulation, or any combination of these. For full qualifications, practical assessment in the workplace is compulsory.
All qualifications and some single units have work placement hour requirements. A qualification or Statement of Attainment cannot be issued until evidence has been received that all required hours have been completed.
As you complete a unit you may purchase more units. At any given time you may have a maximum of 6 units open. Processing of units may take up to 3 business days. ECTARC can only accept payments from a student of up to $1500 at any given time. Any payment over this amount will be refunded.
STUDENT SUPPORT
Distance students are supported by ECTARC's distance student support team to support and guide you throughout your studies. Students are given the personal email address of their TDO/s to send questions and correspondence. If your TDO/s is out of the office when a student calls, students can be assured there will be another TDO to speak with at all times during office hours. For after hours support ECTARC holds Tuesday evening support nights. TDOs are available between 5pm and 7pm every Tuesday night to call for assistance.
In addition to telephone and email support, ECTARC also offers students the opportunity to participate in interactive online study sessions. See and speak with an ECTARC TDO, ask questions or listen to other students ask questions and hear the answers they are given in a live study session. Students need a headset with a microphone, a computer and internet access to participate in an online study session.
SUBMISSION OF ASSESSMENTS
You must submit at least one assessment task within a 6 month period or your enrolment will be made inactive. If you remain inactive for 12 months, and ECTARC's efforts to contact you are unsuccessful and you have not made contact with ECTARC, you will be withdrawn from the program. To recommence studies, you will be required to complete the full enrolment process again and this will include the payment of enrolment fees.
Students have the opportunity to submit an assessment task a maximum of three times (per unit) for assessment. If a unit is deemed Not Competent after the third submission, and a student wants to re-enrol in that particular unit, a unit re-enrolment fee of $65.00 will be charged.
FIRST AID
If first aid is part of your qualification, you are required to complete this with a first aid provider and once ECTARC has received evidence of your successful completion, you will receive a Credit Transfer for this unit. Please refer to your course details for the specific unit code and title that must be completed. PLEASE NOTE: Your first aid certificate must be current on the day that you complete your qualification. If your First Aid expires throughout your enrolment period you will be required to update this with a First Aid provider.
WORK PLACEMENT HOURS
If your qualification has required Work Placement hours these must be completed throughout your enrolment period. If you currently work within a regulated education and care service within Australia, these hours may be completed at your place of employment, however where not all required ages/groups are present you will be required to complete the remaining requirements as a Practicum at a different service.
EXTENSIONS
Distance students have 2 years to complete a Certificate III and Certificate IV qualification, 3 years for a Diploma qualification and 6 months for a single unit course (such as Child Protection, Safe Food Handing, Menu Planning). If a student does not complete their course in the required time frame and wishes to extend the amount of time they have to do a course an extension can be granted and fees apply. An extension must be applied for prior to the student's enrolment period end date. To extend a course for 1 month costs $40.00, 3 months will cost $100.00 and 6 months will cost $200.00. Please note: Extensions must be requested prior to the end date to ensure continued enrolment. Extensions commence the day after the current enrolment period ends, not from the request or payment date.
CHANGE OF TRAINING PACKAGE
ECTARC is required by legislation to only train current qualifications as listed on training.gov.au. From time to time the qualifications that ECTARC offer may be revised by Skills IQ, the organisation responsible for ensuring that the qualifications offered in the CHC Training Package meet the requirements of the sector. Where a change of training package occurs, ECTARC will work with students individually to either complete the qualification currently enrolled in within the teach out period (where appropriate), or transition students to the new qualification. A review of the qualifications means that the qualification structure and content is likely to change, which may affect the fees payable and the number of units to be completed.
COMPLAINTS AND APPEALS
ECTARC offers all students the opportunity to appeal against an assessment decision or make a complaint. The appeals and complaints process is considered a valuable tool for management to improve the products, services and business operations it delivers to students. Students are encouraged to contact ECTARC and speak to the Consumer Protection Officer to raise any complaint/concern and are to be reassured that their complaint/concern will be dealt with:
- promptly and efficiently
- in a fair and equitable manner
- so as to respect confidentiality and ensure impartiality is maintained
- so that parties are informed regularly of action being taken/progress
- in a manner whereby follow up checks are made at a later date to review the appropriateness of solutions reached
- so that documented records are maintained.
The formal appeals and complaints process is outlined in detail in the SP- 5.2 Complaints Handling Procedure and SP- 15.1 Appeals which are available on the ECTARC website at
http://www.ectarc.com.au/policies.
Where a student feels that an issue needs to be addressed further by an external organisation they can contact the National Training Complaints Hotline. The hotline will not investigate complaints but will forward complaints to the most appropriate agency, authority or jurisdiction for consideration. Complaints can be registered with the National Training Complaints Hotline by Phone: 13 38 73, Monday to Friday, 8am to 6pm nationally or emailing skilling@education.gov.au.
Declaration
I declare that I have read, fully understood, and accept the terms and conditions of enrolment.
The information I have given you in this form is correct and I consent to ECTARC using my personal information to complete or verify my application including the verification of previous qualifications with the issuing RTO.
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